Returns, Refunds & Exchanges
RETURNS
In the event that you change your mind about a full price purchase we’re happy to offer an exchange or refund within 14 days from date received, as long as the product is in its original condition, un-worn, not washed and tags are still attached. Please note that the return shipping and handling charges are not refundable. We reserve the right to reject returns beyond the return policy period limit or items which are not in the same condition in which they were received.
All returns remain the responsibility of the purchaser until received by Stella. We strongly recommend using a tracking number and signature on delivery.
Returns must be sent back with the return slip.
Refunds can only be made to the original payment method. In the case that the original payment method is no longer available a credit will be issued.
Returns received outside the 14 days will be issued a credit for the online store. Credit notes are valid for 6 months.
All sale purchases (clearance items) are final. This does not include temporary promotions (ie VIP days, flash sales, etc) unless specified.
Please note: Shipping and handling costs are non-refundable for change of mind returns, and customers are responsible for the return shipping costs. We reserve the right to deduct the cost of return shipping from the sender where an order has been incorrectly marked return to sender. We are unable to provide reimbursement of shipping costs unless it has been discussed before the item being posted.
NEED A DIFFERENT SIZE OR EXCHANGE?
We stand behind the quality of our clothing, therefore if a full price item doesn’t meet your expectations we will happily exchange, credit or refund you, as long as the product is returned unused with its packaging, including all original tags and any sewn labels still attached in its original salable condition within 14 days of receipt.
If you would like an exchange please contact our team as soon as possible to see if the size is available. Once we receive your item back we will send out the new size. Please note we cannot hold stock and can only exchange sizes once, so check our size guide for additional information.
To avoid disappointment and delay, we recommend that you place a new order for the item you require. Then process your original return as normal. That way you are guaranteed the item and will receive it quicker.
PREPARING YOUR ITEM FOR RETURN
When returning an item we ask that you enclose a copy of the tax invoice, order confirmation email or delivery note as proof of purchase, and also complete the return note listing a reason for return with the item. The item will remain your responsibility until it reaches us.
Upon safe receipt of your returned unused item, we will inspect the item before advising you by email that it has been processed. We will then refund your item at the purchase price. In the event that you have requested an exchange for an item that is no longer available, you will be advised and issued a refund at the purchase price. Refunds will be issued within 1 week of receiving the items. Please allow 5 working days for the funds to appear in your bank account once processed.
OUR ADDRESS FOR RETURNING ITEMS:
Eastside Clothing Co.
ATT: Online Orders
G64, 63-85 Turner Street
Port Melbourne, Victoria 3207
FINAL SALE
All items that have been marked down are considered FINAL SALE and are ineligible for return (including refund, credit note or exchange). FINAL SALE styles can be found in the sale tab and are marked as FINAL SALE in the product description. If you require confirmation, please do not hesitate to email contact@stellaclothing.com.au with any product-related enquiries prior to your purchase.
ORDER CANCELLATION
Should you wish to cancel an order that has not yet been dispatched, please contact us in writing at orders@stellaclothing.com.au. If your order has been dispatched, you will need to return the order to us, as above.
FAULTY ITEM
We aim to always represent and dispatch quality garments. If you believe the item you have received is faulty, please contact us via email as soon as possible, quoting your order number, name and address, and as many details as possible about the product including a photo if possible, its fault and whether you require a refund or exchange. Please advise us within seven days of receipt of the faulty item, to allow us to resolve the matter quickly and have the product replaced for you.
WRONG ITEM
If you have received an item that is not what you had originally ordered, please contact us via email immediately, quoting your order number, name and address, details of the product received and product originally ordered, and whether you require a refund or replacement. We will then be in touch with advice on how you should proceed with the return.