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General Information

FOR ANY QUESTIONS OR CONCERNS NOT LISTED BELOW PLEASE CONTACT US

Size Guide

STELLA MEASUREMENTS
BODY (cm) 6 8 10/S 12/M 14/L
BUST 82.5 85 90 95 100
WAIST 62.5 65 70 75 81
HIP 90.5 93 98 103 109

Delivery

Our promise is to save you time and money wherever possible by keeping delivery costs fair, low and fully transparent.


Free shipping on orders to Australia and New Zealand!!

In order to keep your costs down and our pricing simple, regular delivery is free within Australia and New Zealand!

 

Express Post Option. (Within Australia Only)

If you require your order more urgently, we offer express post for a flat rate of $25.00. Express post is sent with Australia Post and usually takes 1 -2 days for metro areas and 2 – 3 days for regional areas. Orders received before 10:30am will be sent the same day. 


International Shipping is a flat rate of $20.00

International delivery costs do not include any taxes or duties which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient.


Delivery Times

All orders in Australia are shipped via Sendle unless the express option is chosen or it is a PO Box. Orders received by 12 noon will be sent the following morning. Standard delivery to anywhere in Australia is 3-8 business days. International shoppers should expect up to 14 days delivery from purchase date.

You will receive an email notification when your order has been dispatched, to help you track your items.


Stock Availability

If a style is low in stock or is no longer available on our website, be sure to contact your nearest Myer store for product availability.

Returns, Refunds + Exchange

Returns

In the event that you change your mind about a purchase we’re happy to offer an exchange or refund within 14 days from date received, as long as the product is in its original condition, un-worn, not washed and tags are still attached. Please note that the return shipping and handling charges are not refundable. We reserve the right to reject returns beyond the return policy period limit or items which are not in the same condition in which they were received.

Returns must be sent back with the return slip.

Refunds can only be made to the original payment method. In the case that the original payment method is no longer available a credit will be issued.

Returns received outside the 14 days will be issued a credit for the online store.

Sale purchases (Clearance items/Mark down items) returned will be issued a credit note only. This does not include temporary promotions (ie VIP days, flash sales, etc)

Credit notes are valid for 6 months.

Please note: Shipping and handling costs are non-refundable for change of mind returns, and customers are responsible for the return shipping costs. We reserve the right to deduct the cost of return shipping from the sender where an order has been incorrectly marked return to sender. We are unable to provide reimbursement of shipping costs unless it has been discussed before the item being posted.


Need a different size or exchange?

We stand behind the quality of our clothing, therefore if an order doesn’t meet your expectations we will happily exchange, credit or refund you, as long as the product is returned unused with its packaging, including all original tags and any sewn labels still attached in its original salable condition within 14 days of receipt.

If you would like an exchange please contact our team as soon as possible to see if the size is available. Once we receive your item back we will send out the new size. Please note we cannot hold stock and can only exchange sizes once free of charge so check our size guide for additional information.

To avoid disappointment and delay, we recommend that you place a new order for the item you require. Then process your original return as normal. That way you are guaranteed the item and will receive it quicker.

 


Preparing your item for return

When returning an item we ask that you enclose a copy of the tax invoice, order confirmation email or delivery note as proof of purchase, and also complete the return note listing a reason for return with the item. The item will remain your responsibility until it reaches us.

Upon safe receipt of your returned unused item, we will inspect the item before advising you by email that it has been processed. We will then refund your item at the purchase price. In the event that you have requested an exchange for an item that is no longer available, you will be advised and issued a refund at the purchase price. Refunds will be issued within 1 week of receiving the items. Please allow 5 working days for the funds to appear in your bank account once processed.


Our address for returning items:

Eastside Clothing Co.
ATT: Online Orders
G64, 63-85 Turner Street
Port Melbourne, Victoria 3207


Order cancellation

Should you wish to cancel an order that has not yet been dispatched, please contact us in writing at orders@estelleclothing.com.au. If your order has been dispatched, you will need to return the order to us, as above.


Faulty Item

We aim to always represent and dispatch quality garments. If you believe the item you have received is faulty, please contact us via email as soon as possible, quoting your order number, name and address, and as many details as possible about the product including a photo if possible, its fault and whether you require a refund or exchange. Please advise us within seven days of receipt of the faulty item, to allow us to resolve the matter quickly and have the product replaced for you.


Wrong Item

If you have received an item that is not what you had originally ordered, please contact us via email immediately, quoting your order number, name and address, details of the product received and product originally ordered, and whether you require a refund or replacement. We will then be in touch with advice on how you should proceed with the return.

Careers

If you’d like to be a part of the Stella team then get in touch via careers@stellaclothing.com.au.

Privacy Policy

Stella is committed to protecting the privacy of everyone who shops or interacts with us, and this policy sets out our commitment to you on privacy. The content of the policy can be changed on an ongoing basis and therefore you should read through it again when you visit our website next time.

Stella abides by the Australian Privacy Principals contained in the Australian Privacy Act 1988 and the Privacy Principals contained in the New Zealand Privacy Act 1993. Stella may collect personal information about you through our website and social media pages. By providing your personal information and using our website, you are consenting to Stella collecting your personal information and using it in accordance with this privacy policy.

Stella may collect personal information in the normal course of providing services to you including your name, address, phone and other contact details, occupation, email address, purchase information, and method of payment. Stella may also collect personal information for recruitment and employment purposes, for trade references or other contractual arrangements. Generally personal information will be collected directly from you.

We collect personal information as detailed above, which we may later use to customise our services, to provide relevant consumer information and to provide marketing communications such as product ranges, promotions and offers that you may be interested in, including direct marketing. Specifically, you authorise Stella to contact you regarding your purchase and use of our online store. Stella may also publish some of your personal information on our website or social media pages where you have entered a competition or promotion.

Any information collected is safely and securely stored and only used for the purposes for which it was collected. We restrict access to your personal information and maintain technology products to prevent unauthorised computer access.

We use the information that we collect to fulfill our commitments to you and to provide you with the service that you expect. Stella does not sell or trade any personal information collected. However, we may share some of the personal information we collect with service providers or trading partners including companies who perform parts of our service delivery. This may include: Service providers e.g. IT services, mailing services, data analysis; Companies assisting with marketing and competitions, and any other third party required by law.


Email Marketing Communications

If you have registered to receive email marketing communications from Stella. You can opt-out of receiving email marketing communications at any time. To unsubscribe, simply sign into your account and untick the ‘Manage Your Subscriptions’ box or click to unsubscribe from the bottom of any of our email marketing communications.

Copyright & Intellectual Property

The content displayed on this Website – unless otherwise indicated – is the property of Stella and is protected by copyright, trade mark and other intellectual property laws. Stella is a registered trademark and we retain the intellectual property rights of our own respective content. Stella does not grant any rights to use or replicate any content within this Website including images, photographs and logos for any other purpose than viewing for your own personal non-commercial use.

OUR DETAILS

Customer Service
Tel: (03) 95262610
Email: contact@stellaclothing.com.au

Monday – Friday
9:00am – 5:00pm AEST

Eastside Clothing Co.

Unit 64, 63-85 Turner St
Port Melbourne, Victoria 3207